This qualification represents the role of support workers who perform specialized tasks in aged care services, whether in residential, home-based, or community settings. These workers are accountable for their own performance within the framework of organizational guidelines and ensure high-quality service delivery by developing, facilitating, and reviewing personalized service plans.

In some cases, they may be expected to exhibit leadership qualities, overseeing certain aspects of operations, including the quantity and quality of outputs from others within defined limits.

To obtain this qualification, candidates must complete a minimum of 120 hours of practical work experience as specified in the Assessment Requirements for the competency units.